24/7 replies for real questions

Most visitors want quick answers: price ranges, availability, and whether you handle their issue.

• Greet, collect a name and contact, then ask one clarifying question.
• Offer clear paths: Book, Get a price range, or Ask a question.
• After-hours: hold the conversation and hand off with a transcript in the morning.

More leads from the same traffic

Forms are easy to ignore. Conversational prompts are harder to abandon.

• One question at a time to reduce drop-off.
• Inline booking so visitors don’t leave the page.
• Exit-intent rescue: offer to text a link or save progress.

Faster routing, less inbox chaos

• Rules to route sales vs support vs scheduling automatically.
• Auto-tag topics (e.g., “Screen repair,” “Tune-up,” “Warranty”).
• Priority flags for high-intent signals like deadline or budget.

Consistent qualification

• Required fields: contact method, location, model, preferred time.
• Disqualify cleanly: outside service area or unsupported models.
• Offer helpful alternatives (guide, partner referral) instead of dead ends.

Faster, consistent answers

• Price ranges and timing with clear disclaimers.
• Short, on-brand replies to common FAQs.
• Link to checklists or galleries when visuals help decisions.

Recover missed calls with chat

If someone calls and hangs up, send a text that opens the chat pre-filled with their number. They can book or ask a question without waiting on hold.

Real data you can act on

• Top questions feed your FAQs and service pages.
• Objection tracking (price, timing, trust) guides content and scripts.
• Use exact customer phrasing to improve ads and headlines.

Multilingual help

Offer a language toggle. The bot can collect essentials in the visitor’s language and attach a translation to the ticket for your team.

Accessibility and convenience

• Helps people who can’t or won’t call during business hours.
• Keyboard-friendly, screen-reader-aware chat UIs improve access.
• Transcripts prevent repeat explanations.

Connects to your tools

• CRM: create or update contacts with tags and source.
• Calendar: propose live availability and confirm bookings.
• Help desk: open tickets with full chat history.
• Analytics: events for chat started, qualified lead, booking.

What a good chatbot experience looks like

• Three clear starting buttons: Schedule, Get prices, Ask a question.
• Short messages (1–2 sentences) and plain language.
• Visible privacy note before capturing contact info.
• “Talk to a person” escape hatch at every step.
• End-of-chat summary: what was captured and what happens next.

Simple scripts you can adapt

• Greeting: “I can help you book, get a price range, or answer a quick question. What do you need?”
• Price guardrail: “I can share a ballpark based on model and issue. Final pricing follows a quick diagnostic.”
• After-hours: “We’re closed now, but I can book a time or pass your message to the morning team.”
• Handoff: “I’m connecting you to a specialist. Watch for a message here or by text shortly.”

Metrics that actually matter

Track weekly. Trending up is the goal, not perfection on day one.

Metric	What to watch
Chat starts	Placement and prompts are visible and relevant.
Completion rate	Short steps; no long paragraphs; clear buttons.
Qualified leads	Required fields filled; disqualify cleanly.
Bookings from chat	Calendar integration works and shows real times.
Time to human (SLA)	Under business-hour targets for handoffs.
CSAT (1–5)	Quick rating at the end; watch comments.
Revenue from chat	Attribute closed deals to chat-sourced leads.

30-day rollout plan

• Week 1: list top 15 FAQs and 5 key conversions; draft scripts with guardrails and privacy notes; choose integrations.
• Week 2: build flows and test on staging; add brand tone; QA accessibility (keyboard, contrast, labels).
• Week 3: soft launch on high-intent pages; staff routing and notifications; track events in analytics.
• Week 4: review transcripts; fix confusing branches; add exit-intent chat on key pages; publish a short “How we use chat.”

Common pitfalls to avoid

• Pretending the bot is a person.
• Forcing chat for everything; keep phone and forms available.
• Long paragraphs instead of short prompts and buttons.
• No human escape route or unclear privacy notice.
• “Set and forget.” Revisit scripts monthly using transcript data.

Quick checklist

• Three clear entry paths (book, price, question)
• Privacy note before contact capture
• After-hours summary and morning handoff
• CRM + calendar integration live
• Weekly transcript review and updates
• CSAT question at end of chat

Ready to add a chatbot to your site?

We’ll map your top questions, build the flows, connect your calendar/CRM, and launch a helpful chatbot that books more conversations.

• 24/7 replies for pricing and availability
• Inline booking and clean handoffs to your team
• Setup in ~7 days with clear metrics

Get started here

No pressure. Quick consult, clear plan, then you decide.