SERVICES

Review/Reputation Management

Monitor, request, and respond to reviews across top platforms. Alerts, automations, and clear reporting.

How Review/Reputation Management Works

Grow reviews and resolve issues faster with smart automations. Instant alerts and summaries keep everyone aligned.

site performance, caching, cdn, lazy loading, code splitting, image optimization, lighthouse score

Monitor

Real-time review tracking

email marketing, deliverability, open rate, clickthrough, nurture flows, drip campaigns, templates, segmentation
growth strategy, positioning, messaging, value proposition, differentiation, category design, roadmap

Request

Automated review invites

email marketing, deliverability, open rate, clickthrough, nurture flows, drip campaigns, templates, segmentation
ecommerce, product feeds, merchandising, checkout optimization, aov, subscription, loyalty, referrals

Respond

On-brand auto-replies

email marketing, deliverability, open rate, clickthrough, nurture flows, drip campaigns, templates, segmentation
paid search, keywords, quality score, ad extensions, landing relevance, bidding, conversions, intent

Report

Logs, insights, next steps

Key Features

1

Review Monitoring

Track reviews across major platforms in one dashboard.

2

Automated Responses

Send timely, on-brand replies without lifting a finger.

3

New Review Alerts

Get notified the moment feedback lands.

4

Customer Feedback Insights

Spot trends, recurring issues, and wins.

5

Review Request Tools

Encourage happy customers with automated requests.

6

Team Routing & Notes

Share recaps, assign owners, and keep follow-ups moving.

7

CRM & Log Ready

Every interaction is captured for your systems and reports.

8

Increased Visibility

Consistent activity that supports search credibility.

Frequently asked questions

Who writes the responses?

You set tone and rules. The system uses saved templates for common cases and flags sensitive feedback for a human to review before posting.

Will I get notified about new reviews?

Instant alerts by email, SMS, or in-app. You choose who gets pinged and for what star levels.

What if a review is negative or sensitive?

Those are routed to your team with context and suggested replies. Nothing posts automatically when it matches your “escalate” rules.

Which platforms are supported?

All major review sites. For specifics, we’ll confirm your exact listings during setup. Examples include Google Business Profile and a connected social review page.

How do reports work?

You’ll get trends, response times, volume by source, keyword themes, and team activity. Weekly or monthly summaries are available.

Can we pause automations?

Any automation can be toggled off, scheduled, or limited to certain locations, sources, or star thresholds.